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miqs
Contributor
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Message 1 of 7

How do I remove inactive email addresses - revisited again!

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Some time ago I asked to remove some inactive email addresses. With help I was able to delete these email addresses but I see they are still visible on my manage email address list. I am told I have used 9 of my 11 available email addresses but in fact I haven't because three are inactive and have been for some time. How can I resolve this please? I would like to add extra email addresses.

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RobbieMac
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Message 2 of 7

Re: How do I remove inactive email addresses - revisited again!

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Hi @miqs

Thanks for your post and welcome back!

Sorry that the addresses are still showing against your allowance when you requested for these to be deleted.  This isn't something the community would be able to help with so you can send us over your details and we'll give you a hand from here.

 Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

DanielS
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Message 3 of 7

Re: How do I remove inactive email addresses - revisited again!

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Hi @miqs,

Thanks for taking the time to speak with me today.

As confirmed, I manually removed the emails for you and updated your email allowance.

Take care and have a great day Smiley Very Happy

Thanks

DanielS

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miqs
Contributor
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Message 4 of 7

Re: How do I remove inactive email addresses - revisited again!

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Thanks again Daniel - it took some time overall to sort out.... but you did it! 

licquorice
Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: How do I remove inactive email addresses - revisited again!

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I really don't understand why something so simple requires mod intervention. This should be completely straightforward for the user to perform!!! Smiley Frustrated

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DanielS
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Message 6 of 7

Re: How do I remove inactive email addresses - revisited again!

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I do agree with you @licquorice.

These particular emails were deleted a long time ago when there was a bug preventing them from being fully removed. Rather than go back and delete every email that was affected by this bug they've been left in a to be deleted state. I can remove them manually. It may be possible to retrieve an email in this state. If you see any cases like this please let me know and I'll do my best to get them removed asap.

The good part is that if any emails are deleted now they are removed after the 60 day window. 

Thanks

DanielS

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licquorice
Distinguished Sage
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Message 7 of 7

Re: How do I remove inactive email addresses - revisited again!

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Thanks for the explanation @DanielS