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sarkyqueen
Beginner
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Message 1 of 9

How do I transfer BT email address to a different BT billing account ?

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Hi All

I have a similar issue - I have an email linked to my parents' BT billing account, but I have my own BT billing account that I would like to transfer it to.

Is someone able to help me with this please?

Many thanks

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8 REPLIES 8
DanielS
Moderator
Moderator
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Message 2 of 9

Re: How do I transfer BT email address to a different BT billing account ?

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Hi @sarkyqueen,

I should be able to help you Smiley Very Happy. I'll need your details though before I can arrange it.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

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JohnC2
Moderator
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Message 3 of 9

Re: How do I transfer BT email address to a different BT billing account ?

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Hi @sarkyqueen thanks for taking my call earlier. 

As discussed please can you arrange to get your email address added to your parents BTID. Once you have completed this then I'll do what I need to from our side to move it over to your own account.
You'll need to follow the steps here: 
How do I add any email sub accounts to my BTID?

Cheers
John

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sarkyqueen
Beginner
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Message 4 of 9

Re: How do I transfer BT email address to a different BT billing account ?

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Hi John

We don't seem to be able to add my email address to my parents' BTID, as the steps in the link you provided are not all available - at Step 5, my email address is showing under "Your Friends & Family", which suggests it isn't being shown as a sub-account.  The only options available next to it are Give another email address or Delete!

Can you please give me another call or drop me an email to suggest next steps?

Many thanks

 

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JohnC2
Moderator
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Message 5 of 9

Re: How do I transfer BT email address to a different BT billing account ?

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Hi @sarkyqueen Thanks for trying that for me. I'll need to check why you cannot add it so will need to get the bt.com faults team to check this out. I'll raise this and will be in touch once I have an update.

Cheers
John 

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JohnC2
Moderator
Moderator
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Message 6 of 9

Re: How do I transfer BT email address to a different BT billing account ?

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Hi @sarkyqueen I called earlier sorry I couldn't reach you. 

I just wanted to confirm that the email account has now been set up for you and added to your BTID. You will see a drop down option for your account number and its on the new account which I have added. You need to login and claim the account holder status. 

Please check and post back to let me know if you need any further help or if you are happy to close this case as resolved.

Cheers
John

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JohnC2
Moderator
Moderator
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Message 7 of 9

Re: How do I transfer BT email address to a different BT billing account ?

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Hi @sarkyqueen have you checked the account has now been added for you and are you happy to close this case. Post back and let me know if you need any further help.

Cheers
John

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sarkyqueen
Beginner
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Message 8 of 9

Re: How do I transfer BT email address to a different BT billing account ?

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Hi John

I have just logged on and found the new account has been added, and have managed to make myself the account holder.

I'm happy to close the case - thank you for all your help!

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RobbieMac
Moderator
Moderator
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Message 9 of 9

Re: How do I transfer BT email address to a different BT billing account ?

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Hi @sarkyqueen

Thanks for posting back!

I'm pleased to see that the account has been added now. @JohnC2 isn't in the office today.  I'll pass on your message and he'll pick this up again when he is back.

Cheers,

Robbie

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