We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I have a BT connect email account that was issued to me but have got married and want to change my name on it.
You can't 'change' an email address, you can possibly create a new one if what you require isn't already in use. As @Keith_Beddoe says though, you need to contact the business forum.