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How do we request an email address is unblocked from BT (because of bouncebacks)?

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Hi there

We have had reports from a client that all their emails going to BTinternet.com are being bounced back.

MailChannels states this is not them rejecting the emails, but BT.

We want to open a communication with them, to find out the cause or reason for the block, and then get it released.

But we see no means of doing this?  We are not a BT customer, but a web design company, where our client cannot email their client, at BT.

 

Simon

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Message 2 of 2

Re: How do we request an email address is unblocked from BT (because of bouncebacks)?

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Have a read through this link and if all is being complied with you should contact the BT Postmaster as per the link.

BT Email - best practices for postmasters and senders of email | BT Help

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