How do we request an email address is unblocked from BT (because of bouncebacks)?

[simon_a6]

Hi there

We have had reports from a client that all their emails going to BTinternet.com are being bounced back.

MailChannels states this is not them rejecting the emails, but BT.

We want to open a communication with them, to find out the cause or reason for the block, and then get it released.

But we see no means of doing this?  We are not a BT customer, but a web design company, where our client cannot email their client, at BT.

Simon

[gg30340 · Accepted solution]

Have a read through this link and if all is being complied with you should contact the BT Postmaster as per the link.

BT Email - best practices for postmasters and senders of email | BT Help