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kenjo
Aspiring Contributor
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Message 1 of 5

How long will BT keep my email account open?

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Can anyone give me a definitive answer to this question. I am about to finish my contract with BT and have a BT Yahoo email account. (I am moving to John Lewis broadband which is run by Plusnet, which is owned by BT.) I have read that they give you 60 days , 30 days, no days grace before they close your email account and you lose everything. Which, if any, actually occurs?

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: How long will BT keep my email account open?

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Its in the lap of the Gods. What the official position is and what actually happens are 2 entirely different things. It won't close immediately though as it is not possible to sign up for Premium mail until after the broadband contract finishes.

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-Richie-
Expert
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Message 3 of 5

Re: How long will BT keep my email account open?

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60 days for Email addresses to be removed and 30 days for any cloud storage data if you've used the BT cloud.

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: How long will BT keep my email account open?

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kenjo
Aspiring Contributor
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Message 5 of 5

Re: How long will BT keep my email account open?

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Thanks to all who have replied. So it is 60 days before the final cut!

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