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Message 1 of 7

How to access password to email account which husband set up now passed away.?

Hi, so my aunty (83) has access to her tablet which has her email , which she can access as it logs in automatically.  But I have now purchased a new tablet and will help her set up her email, but she doesn't know the password because her husband set it up and he has now passed. What should I do? I don't want her to loose access to email or set up a new account. If I request password reset will it log her out? Thanks

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Message 2 of 7

Re: How to access password to email account which husband set up now passed away.?

Click on the forgotten password link and follow the prompts.

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Message 3 of 7

Re: How to access password to email account which husband set up now passed away.?

On her old tablet, if you can still access it you could go to the BT log on page and when it enters her username and password click on the word "Show" above the password box. This will reveal the password.

If that does not work you may find that if she is using a web browser to access her email, the web browser may have saved the username and password in the browser's settings.

This will probably be different depending on which browser she is using but it should be similar.

In Microsoft Edge go to the browser settings then Profiles then look for Passwords. Click on that and it should bring up a list of websites. Look for BT.com and click on the arrow at the right hand side. This will bring up the usernames and password that have been stored for that site.

 

 

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Message 4 of 7

Re: How to access password to email account which husband set up now passed away.?

Thank you, this is really useful and yes she is automatically logged in on her tablet.  I wondering she is not main account holder if this will still work? Will give it a go. 

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Message 5 of 7

Re: How to access password to email account which husband set up now passed away.?

Yes done this but it asks for the following: 

Not sure she will know the colour question.

20240117_132550 (1).jpg

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Message 6 of 7

Re: How to access password to email account which husband set up now passed away.?

@gg30340 suggestion is a better route to try first.

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Message 7 of 7

Re: How to access password to email account which husband set up now passed away.?

Sorry its taken so long to reply but aunt had Covid. 

Anyhow - I could not find on the tablet anywhere how to show the password or set up a secondary recovery email or even forwarding options. The only thing I could do was set a signature to say the email address was changing as I created a new one.

I think we will have to live with the signature to inform people to change the address and hope that does the trick. Just means she will have to keep both tablets for a while until she thinks all email is coming to the new tablet.

Thanks.

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