on 31-01-2025 18h50
Good evening! Looking for some help, have been away for a while so my account has been inactive but I’m now looking to get a broadband package but I am unable to do so.
any ideas on how to activate my account that would be great!
Solved! Go to Solution.
on 31-01-2025 19h09
If your BTMail account has not been logged onto in 150 days the account will have been deleted.
See link
https://www.bt.com/help/email/why-has-my-bt-email-address-been-suspended-or-deleted-
BT Broadband no longer supplies an email account to a new customers.
https://www.ispreview.co.uk/index.php/2022/06/broadband-isp-bt-to-scrap-email-and-cloud-for-new-cust...
If you already have an active BTMail account you can have it linked to a new BT Broadband account.
