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Message 1 of 7

How to report mujltiple email defects?

I am puzzled as to the approved route for flagging defects in the btinternet email system.  Does anyone from within BT assess reported defects and arrange to have them addressed?

 

Thanks,

 

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Message 2 of 7

Re: How to report mujltiple email defects?

Hi @robertjames 

Thanks for coming to the community.

I can see if I can have a look into this for you. 

What sort of defects are you seeing?

Michael

 

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Message 3 of 7

Re: How to report mujltiple email defects?

Hello, thanks for your reply.

Current issues are these:

  1.  When I am typing, the cursor quite frequently moves to the start of the first line
  2. If I want to scroll down to see recent emails in Inbox (for example, after returning from a period away from the computer),  I have to go to the SEARCH left hand panel to set a start date, then hit SEARCH in order to see older emails in the Inbox. Perhaps this is intentional, but it is different from the way it used to behave.
  3. The font changes size intermittently;  I have to reset the desired font
  4. If I forward an email sent to me, the original text (which had chevrons indicating that it is being forwarded) now appears as one long line which wraps around over two or three lines.  The chevrons are included so that it is a muddle to read.
  5. It does seem to be slower to load compared to how it was prior to last April.

I use Google  as my chosen browser:

Chrome is up to date
Version 128.0.6613.120 (Official Build) (64-bit))
 
I have tried MS Edge.  I did not use it for long, but did notice that at least one of the faults identified above was also present when using that browser.
 
Thank you,
 
Robert
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Message 4 of 7

Re: How to report mujltiple email defects?

Thanks for taking the time to explain all of that for us, @robertjames.

Have you tried logging in from a different device to see if the issue carries over?

Peter

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Message 5 of 7

Re: How to report mujltiple email defects?

I will try today.  I am using a Dell laptop running  Windows. All working well otherwise.

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Message 6 of 7

Re: How to report mujltiple email defects?

Thanks @robertjames.

Keep us posted on how you get on 😊

Peter

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Message 7 of 7

Re: How to report mujltiple email defects?

Edition Windows 10 Home
Version 22H2
Installed on ‎10/‎01/‎2024
OS build 19045.4780
Experience Windows Feature Experience Pack 1000.19060.1000.0

 

I will try alterative device

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