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margaret3
Newbie
118 Views
Message 1 of 6

I am receiving emails but am unable to reply to my emails or delete or add files it appears locked h

 
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5 REPLIES
Distinguished Sage
Distinguished Sage
111 Views
Message 2 of 6

Re: I am receiving emails but am unable to reply to my emails or delete or add files it appears lock

What device are you using to access your emails?

How are you accessing your emails, is it using webmail via a web browser or via an email client/app.

Are you on the BTYahoo or BTMail system. If you are not sure log onto your email via a web browser and if you see Yahoo anywhere you are on the BTYahoo system.

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margaret3
Newbie
107 Views
Message 3 of 6

Re: I am receiving emails but am unable to reply to my emails or delete or add files it appears lock

I am on BT Yahoo everything is working on my iphone and if I use another laptop - it is as if the psge is locked or frozen

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Distinguished Sage
Distinguished Sage
100 Views
Message 4 of 6

Re: I am receiving emails but am unable to reply to my emails or delete or add files it appears lock

You never answered the question about what device and how you access your email. Presumably by your reply you are having problems with a laptop and again presumably via a web browser, is that correct?

 

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margaret3
Newbie
87 Views
Message 5 of 6

Re: I am receiving emails but am unable to reply to my emails or delete or add files it appears lock

Hi It is a PC and it is BT Yahoo

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Distinguished Sage
Distinguished Sage
83 Views
Message 6 of 6

Re: I am receiving emails but am unable to reply to my emails or delete or add files it appears lock

I assume you are using a web browser.

If your email is working as it should on all other devices/computers it would appear that it is a problem with either your PC or the web browser you are using.

The first thing to try is to re-start your PC. If that doesn't help you should try clearing the cache/cookies etc from your browser. To find out how to do that Google "clearing cache" for which ever browser you are using.

If that doesn't help try downloading another browser such as Chrome or Firefox and see if it works.

 

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