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JamesLewis
Beginner
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Message 1 of 3

I appear to have lost my SPAM folder on iPad Air 4

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My BT Email account on Windows laptop & Android phone has a Spam folder; as did my iPad Air 4 until recently. I did have a problem changing passwords on this account but eventually sorted it all. However, my email account on my iPad isn't showing a SPAM folder! I have tried repeatedly to add one but when I do this, I receive a message that a SPAM folder already exists. Any help would be appreciated. Regards and a Happy New Year to you all.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: I appear to have lost my SPAM folder on iPad Air 4

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It would appear to be an iPad problem and not a BT one.

Have you checked to see if you have set up the email account on the iPad as an IMAP account or a POP3 account?

If you go into the iPads email account settings you may find a list of mail boxes that you can select. Make sure that the "Spam/Junk" folder box is ticked.

 

JamesLewis
Beginner
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Message 3 of 3

Re: I appear to have lost my SPAM folder on iPad Air 4

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Thank you for your help. It has helped me solve my problem.

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