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iansally
Contributor
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Message 11 of 28

Re: I cannot access PDF files from my current BT Yahoo Mail account

Getting a bit frustrated now as still no improvement.
1. Explorer 10
2. Yes, No joy
3. All PDF Files (Old & New)
5. Yes in favourites, but cannot save subsequent ones.
6. All photos but only some word documents
7. Yes, No joy

As an aside, I am running Windows 7 Home Premium 64bit Op system. When checking Adobe regarding "Enable/Disable etc" I thought it said 32 bit Op System. Could this be the problem (as only recently downloaded version 11) and if so how do I change from 32 to 64 bit system. I am not very knowledgeable when it comes to Hi-Tech and this is where frustration creeps in.
If the errors are of my own making then I may be forced to get further help from someone like Currys/PC World Knowhow as a last resort. I await to hear your response in anticipation.

Thanks
Ian
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iansally
Contributor
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Message 12 of 28

Re: I cannot access PDF files from my current BT Yahoo Mail account

Done from 1 to 4 OK.
5 Not shown on screen. Instead (Version 11) tree boxes to choose,
1. Display in read mode by default
2. Allow fast web view
3. Allow speculative downloading in background.

Above all of this is a prompt: How to set up your browser to use Adobe products to view PDF documents. When you click on this it only gives instructions for Int Exp versions 8 & 9 and NOT 10 which is apparently what I have.

Thanks for your efforts.
Ian.
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Distinguished Sage
Distinguished Sage
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Message 13 of 28

Re: I cannot access PDF files from my current BT Yahoo Mail account

There are reports on the internet that Internet Explorer 10 64bit can have problems opening PDF files.

 

A "fix" is to uninstall it and use Internet Explorer 9. If you want to try this then follow this guide.

 

Uninstalling Internet Explorer 10 will automatically restore IE9 once you complete this process.

First of all, click on the “Start” button  and type “Programs and Features” in the search box. Click on the “View installed updates” in the left pane of the menu.

Go over to the “Uninstall an update” screen and scroll down to the “Microsoft Windows” section. Simply select Internet Explorer 10 and click “Uninstall.”

It usually takes a while until the process comes to an end, so you’re strongly recommended to avoid stopping or cancelling
it. A reboot is necessary to complete the removal and restore IE9.

After that try your email and report back.

Distinguished Sage
Distinguished Sage
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Message 14 of 28

Re: I cannot access PDF files from my current BT Yahoo Mail account

With regards to going into the Adobe preferences you have to untick the box that says display PDF in browser then click OK  

Distinguished Sage
Distinguished Sage
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Message 15 of 28

Re: I cannot access PDF files from my current BT Yahoo Mail account

Sorry to be giving you all these things to try but before uninstalling IE10 try turning of the Enhanced Protect Mode to see if that helps.

 

To turn Enhanced Protected Mode on or off

  1. Open Internet Explorer, click the Tools button, then click Internet options.

  2. On the Advanced tab, under Settings

    • To turn Enhanced Protected Mode off, untick the Enable Enhanced Protected Mode checkbox.

       

      Restart your computer after this.

 

 

 

 

 

iansally
Contributor
919 Views
Message 16 of 28

Re: I cannot access PDF files from my current BT Yahoo Mail account

I now have IE9 but it has made no difference.  Should I be thinking of downgrading Adobe Reader from version 11 to one that was compatible with IE9 as well?

 

Thanks for all your help to date.

 

Ian.

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iansally
Contributor
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Message 17 of 28

Re: I cannot access PDF files from my current BT Yahoo Mail account

I now have IE9 but it has made no difference. Should I be now thinking of installing an earlier version of Adobe Reader to complement IE9.

Thanks so far.

Ian
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Distinguished Sage
Distinguished Sage
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Message 18 of 28

Re: I cannot access PDF files from my current BT Yahoo Mail account

I am running out of suggestions. Yes you could try uninstalling the Adobe reader on your computer and downgrade to Adobe reader 9.5 via this link.

 

http://get.adobe.com/uk/reader/otherversions/

 

Did you try pottypersons suggestion of turning off your antivirus real time scanning temporarily to see if that was causing the problem?

 

You could also try reverting back to BTYahoo classic mail. This might only be a short term fix because BTYahoo is upgrading its mail whether you want to or not.

 

This is a guide supplied by Andy N if you want to try it.

 

1). Close any Yahoo! windows with mail or anything else.   
2). If you are unable to see a Tools menu option, right click the IE window top bar and tick "Menu Bar"   
3). Click on Tools/Internet Options - then click on the Security tab   
4). Press the Custom level... button   
5). Scroll down to Scripting (towards the bottom of the list of settings), and click on the Disable option in the Active scripting feature.   
6). Click on Yes and OK as necessary to exit from the Tools window.   
7). Login to webmail, I suggest using http://mail.yahoo.com, using your whole @btinternet.com email address as the Yahoo! ID.   
8). You should get a display notice that Javascript is needed. At the section saying "To return to a previous version of BTYahoo! Mail", choose the bottom of the two options "Return to a previous version of BT Yahoo! Mail".   

9). Re-enable the javascript option by clicking on enable from [5] above.   

 

 

iansally
Contributor
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Message 19 of 28

Re: I cannot access PDF files from my current BT Yahoo Mail account

Hi gg30340

 

I have tried everything including going back to Classic mail (which incidentally displayed a message to transfer back to the new version almost immediately) and also trying pottypersons suggestion but all to no avail.

 

The error is obviously down to me at some stage and due to my lack of knowledge and understanding on these matters, It looks like i will have to take my laptop to a specialist to unravel this mystery.

 

Thank you all, but mostly to you gg30340 for your time and effort in trying to sort this perplexing issue for me.

 

Thanks again

 

Ian

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Distinguished Sage
Distinguished Sage
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Message 20 of 28

Re: I cannot access PDF files from my current BT Yahoo Mail account

The last thing to try and I'm pretty sure it won't work is to do a factory reset on your homehub by pressing a pin into the recess on the rear.

 

I'm pretty sure the problem is not down to you causing the error. I'm sorry I can't help you any more. I would be interested to hear if you do get the problem sorted. Take a note of everything you have done so that whoever tries to sort it for you will at least know what has been tried.