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New_To_UK
Aspiring Expert
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Message 11 of 13

Re: I keep being told one of my bt Internet sub accounts is not recognised so I can’t log into it.

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Hi,

I'm not convinced thats correct as my deleted address does not show this - please can you post a screenshot of this error? There may be a way to get your email back, i dont believe the helpdesk always.

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Stano
Beginner
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Message 12 of 13

Re: I keep being told one of my bt Internet sub accounts is not recognised so I can’t log into it.

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I just had another call from BT confirming that the email has been wiped. So I'm giving up on it. I rarely used it anyway tbh.
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New_To_UK
Aspiring Expert
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Message 13 of 13

Re: I keep being told one of my bt Internet sub accounts is not recognised so I can’t log into it.

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Sorry that your email has been deleted. That error message you are seeing is on the Yahoo login page not the BT login page. The BT login page on bt.com/email if you entered the deleted email with the original correct password - it would have given you the correct error message which would have started with  "Your BT Mail address no longer exists"