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Richthemilkman
Aspiring Contributor
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Message 1 of 4

I need to move an email from an old account to my new one.

Hi my partner has just moved in with me and she has a BT email account from her old premises that she needs to keep.  I am also an existing BT customer, I have tried to follow the links from previous posts relating to this issue but have not got anywhere.  Can anyone help?

Thanks.

Regards.

Rich.

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: I need to move an email from an old account to my new one.

see link

 

http://bt.custhelp.com/app/answers/detail/a_id/448​64/~/can-i-link-my-existing-bt-mail-address-to-an...

 

If you call 0808 100 6778. Select option 2 they should be able to help.

 

You will probably find that the email account can not be moved until the "old" BT account that she had has been closed.

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Richthemilkman
Aspiring Contributor
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Message 3 of 4

Re: I need to move an email from an old account to my new one.

Hi I've tried the above but have had many issues with the helpdesk, for one thing they say they cannot locate my account nevermind my partners, is a forum moderator able to help with this please?

thanks.

 

Rich.

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Moderator
Moderator
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Message 4 of 4

Re: I need to move an email from an old account to my new one.

Hi Richthemilkman,

 

Thanks for posting. Was this issue not sorted by PaddyB on your Username is not a primary email name thread? If you're still having problems drop Paddy a line and he'll get it sorted.

 

Cheers

 

David

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