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midlander4
Aspiring Contributor
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Message 1 of 5

I've got a '522 IP REPUTATION BAD' - btinternet not accepting email forwarded from my own domain

Apologies for re-posting this query (originally a comment in another thread) as a new message. 

 

I appear to have a 'reputation' problem. Overnight, my ability to receive emails has disappeared - a huge blow, both personally and professionally.  It *may* coincide with a recent business trip overseas where I was using my laptop to access email via various Wi-Fi and mobile networks (don't know if that's a red herring, but it does make me wonder).

 

For many years I've had my domain hosted by easily.co.uk.   I use this service essentially for mail forwarding: emails sent to my "nice" public email address are forwarded by easily to my "ugly" @btinternet.com address.

 

Since yesterday, all emails sent to my "nice" address are no longer being accepted by btinternet - so I don't even know I'm receiving them.  Here's a typical failure message (I've altered addresses for obvious reasons):

 

A message sent by

 

  <XXXXXXXXXXX>

 

could not be delivered to one or more of its recipients. The following

address(es) failed:

 

  XXXXXXXXXXX@btinternet.com

    (ultimately generated from chris@XXXXX.com)

    SMTP error from remote mail server after MAIL FROM:<SRS0+806029bbf5451dde2f56+3990+gmail.com+XXXXXXXX@svcemlmxl03-053138.srs.netbenefit.com> SIZE=3007:

    host mx.bt.lon5.cpcloud.co.uk [65.20.0.49]: 522 IP REPUTATION BAD  (please check for IP address listing on reputation services)

 

 

A quick check with mxtoolbox.com confirms my fears: I've been "listed in the ivmSIP/24 blacklists, indicating that your IP Address has been identified as a spam-sending server".

 

Whether it's just some over-zealous security systems getting in the way - or something more sinister - I just don't know. But my obvious question is "how can I stop being blacklisted, and start receiving emails again?"

 

My frustration/powerlessness is a complete ignorance of who to turn to. BT? My domain host (easily.co.uk)? How do I get them to play nicely again?

 

Many thanks, and apologies for the obvious newbie lack of knowledge,

 

Chris

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4 REPLIES 4
custardears
Newbie
2,470 Views
Message 2 of 5

Re: I've got a '522 IP REPUTATION BAD' - btinternet not accepting email forwarded from my own domain

Hiya, no solution for you I'm afraid but we have exactly the same issue - my husband's business emails are forwarded from his own domain (also registered with Easily) to his btopenworld account.  He has had no business emails for 2 days and presumably the customers who have tried to email him are getting the same bounce message I'm getting when I email him (same error as you've recorded, 522 reputation bad).  I too have a domain registered with easily but my ISP/mail account is plusnet - my mail is forwarding absolutely fine.

 

I've checked his 'registered addresses' in his bt account and his domain address is still there with all the original settings.

 

Having had a whole weekend of no email 2 weeks ago and now this, I'm considering setting him up with a gmail account and will have the domain forward to that.  It's an absolute pain in the behind but BT is just not dependable enough at the moment Smiley Mad

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midlander4
Aspiring Contributor
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Message 3 of 5

Re: I've got a '522 IP REPUTATION BAD' - btinternet not accepting email forwarded from my own domain

Many thanks for the info - there's been a clear pattern emerging over this weekend (26-27 July) from a lot of other people experiencing exactly the same thing. As of tonight (Sunday) I'm still getting *no* mails forwarded from my own domain to btinternet.com

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spackhead
Contributor
2,408 Views
Message 4 of 5

Re: I've got a '522 IP REPUTATION BAD' - btinternet not accepting email forwarded from my own domain

yes there are three topics running here all of us with the same problem the other two being

 

https://community.bt.com/t5/Email/BT-is-blocking-my-forwarded-emails/td-p/10652  (old topic rekindled as issues have rearisen)

 

https://community.bt.com/t5/Email/Email-delivery-errors/td-p/1326137

 

 

Am staggered that after 48 hours no mod has been on any of the topics or any notification put out by BT regarding this issue

 

 

 

midlander4
Aspiring Contributor
2,398 Views
Message 5 of 5

Re: I've got a '522 IP REPUTATION BAD' - btinternet not accepting email forwarded from my own domain

Many thanks for this. I am not a technical expert by any means, but am trying to understand at a basic level whether the issue is:

- My own domain host (easily.co.uk) who appears to have developed a toxic reputation overnight?

- Or is it BT stubbornly refusing to accept perfectly valid emails forwarded from another server?
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