cancel
Showing results for 
Search instead for 
Did you mean: 
BV87
Aspiring Contributor
1,303 Views
Message 1 of 21

I want to change my primary email address

I would like to change my primary BT email address to the sub account that i have set up and then delete that email address as it uses my Date of Birth and doesnt look professional when using it for bussiness purposes.

 

Can a Mod help out.

 

Cheers

 

BV

0 Ratings
Reply
20 REPLIES 20
Distinguished Sage
Distinguished Sage
1,301 Views
Message 2 of 21

Re: I want to change my primary email address

assuming you are a residential customer the mods will help when they read the post



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Moderator
Moderator
1,294 Views
Message 3 of 21

Re: I want to change my primary email address

Hi BV87,

 

Thanks for posting and welcome to the community!

 

I can help with this.  Click on my username and under the section "about me" you'll see the link to "contact the mods".

 

All the best,

 

Robbie

BV87
Aspiring Contributor
1,284 Views
Message 4 of 21

Re: I want to change my primary email address

Hi there i have sent you a private message. cheers

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
1,275 Views
Message 5 of 21

Re: I want to change my primary email address

You cannot use private messaging to contact a moderator.

Use the link as shown on this picture.

 

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

modpicture.jpg

BV87
Aspiring Contributor
1,249 Views
Message 6 of 21

Re: I want to change my primary email address

Ok i followed the procedure how long does this process take and when will i know its complete?

 

Cheers

 

BV

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
1,244 Views
Message 7 of 21

Re: I want to change my primary email address

The moderators can take 3 to 5 working days to contact you and advise you what they have done.

BV87
Aspiring Contributor
1,199 Views
Message 8 of 21

Re: I want to change my primary email address

This has still not been resolved from my end it just looks like nothings happened? is it possible for a Mod to have a look at the progress of this please?

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
1,193 Views
Message 9 of 21

Re: I want to change my primary email address

it has not been 3/5 working days since you completed the 'contact us' link  - weekends are not working days



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
BV87
Aspiring Contributor
1,148 Views
Message 10 of 21

Re: I want to change my primary email address

Please can a mod help me out i have been told that my bt primary email address has now been change over to my sub account adress

 

but i want to delete my original yahoo adress but keep sub account

 

Cheers

 

Adam

0 Ratings
Reply