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ekaligreece
Beginner
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Message 1 of 2

IMac Mail App will not see my btinternet address

The Apple-mail on my IMac has been working fine but suddenly it will not see and emails to my and my wife's btinternet.com addresses.  They are being read on my phone and other devices but not the IMac. I have tried re-entering the details and the password has been entered several times but no joy.  Apple mail is receiving messages to my several other email addresses but none of the btinternet addresses.  All the messages are being received on the BT home page on the web.

The address has been removed completely and entered afresh but no success.  BT tried to rectify but cannot help

Any ideas please?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: IMac Mail App will not see my btinternet address

Check that you have the correct settings in your email app.

They are as per this link

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

See also this link.

BT Yahoo customers: Update your settings | BT Help

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