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Frustrated2018
Beginner
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Message 1 of 6

If I send an email with more than about 5 recipients, the later recipients don't get the email

Recently, whenever I send an email with more than about 5 addressees (I have just become a Town Councillor where the Council has 13 members), all addressees after about the 5th get rejected and not sent, with the message "Server error: '450 4.7.1 Error: too many recipients from 86.181.xxx.xxx' "   I think this must be because of some sort of email policy change on BT's part and they need to fix it.  I have used email intensively since the early 1980s. I used to manage some very large scale IT services and I feel I know enough to say it is not my problem but BT's.  I am using a desktop PC, W7 and up to date MS Outlook.  Can someone please advise me?  This problem is making my job as a Councillor nigh impossible.

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: If I send an email with more than about 5 recipients, the later recipients don't get the email

There is a limit of 50 addresses as an anti-spam measure but you shouldn't have a problem sending to 13.

However, I would have thought sending from an official email address rather than a residential ISP address would be more appropriate for a Town Councillor and more reliable.

Frustrated2018
Beginner
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Message 3 of 6

Re: If I send an email with more than about 5 recipients, the later recipients don't get the email

As I said, I'm getting it after much less than 50, last night's bounce was after 10.  For some while, before I became a councillor, I have been running another community project (to produce a neighbourhood plan) and I am now getting the same problem on that.  It's my choice to use my own email address, as does every other councillor here, and I don't need anyone's advice about that, thanks very much.  If this problem can't be fixed I will change my ISP.  None of my email uses a BT domain - I have used my own for many years specifically so I can change ISP without impacting people I keep contact with by email. I only moved to BT as ISP a few years ago and I can only rate them as dreadful: their web site is a total mess, like a heap of spaghetti; they are very difficult to deal with as on the phone you can't seem to speak with anyone who understands anything.  I alsways advise people to get their own domain name so thay can move ISP easily, as if customers can do that then ISPs will offer better service.

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: If I send an email with more than about 5 recipients, the later recipients don't get the email

I may have picked this up wrong but are you saying you are not using a BT email address but you are using your own domain/email address?

Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: If I send an email with more than about 5 recipients, the later recipients don't get the email

If you are using your own domain, what on earth has the problem to do with BT?
It is your domain's mail server that is rejecting the mail, not BT
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Distinguished Guru
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Message 6 of 6

Re: If I send an email with more than about 5 recipients, the later recipients don't get the email


@Frustrated2018wrote:

Recently, whenever I send an email with more than about 5 addressees (I have just become a Town Councillor where the Council has 13 members), all addressees after about the 5th get rejected and not sent, with the message "Server error: '450 4.7.1 Error: too many recipients from 86.181.xxx.xxx' "   I think this must be because of some sort of email policy change on BT's part and they need to fix it.  I have used email intensively since the early 1980s. I used to manage some very large scale IT services and I feel I know enough to say it is not my problem but BT's.  I am using a desktop PC, W7 and up to date MS Outlook.  Can someone please advise me?  This problem is making my job as a Councillor nigh impossible.


Hi.

As has been said, this is not a BT issue, but an issue with your recipient's system. Are they all using the same domain email address? If so, check with the domain provider.

It's possible that they have a system in place that doesn't like multiple emails sent in a short space of time from one IP address - and hence indicating your internet access.

 

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