The above help page must need updating because it does not match the current website. Where can I find a link to the current website equivalent to [Move an email address(mailbox] so that I can import two email addresses from my Premium Email account to my new Broadband/Telephone account?
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Try message 2 here
Good to hear that my advice on the thread that was linked to above has resolved your problem.
Thanks for your solution - I didn't realize that my email address wasn't linked to my new Broadband account, having used it as my ID.