Hi - I am trying to import my parents' btinternet email account to attach it to my billing account. (They are cancelling their broadband). The email account is currently gifted to a standalone BTID. Do I need to ungift it and regift it back to my email address?
If it is already one of your BTBroadband email accounts that you have gifted, it will already be part of your BTBroadband account. It would only need to be "imported" if it was an email account that your parents set up from their BT Broadband account.
See link about adding email accounts to another BTBroadband account.
Hi. Correct - it is an email address they set up from their main account, which is due to close. We originally could not import it because it had not been gifted. We tried to gift it, but during the process of claiming the gifted account it would not allow me to link it to my existing BTID (it kept saying “Sorry” and got stuck in a loop. Therefore we created a new standalone BTID, but now we’re stuck because it says we still need to gift the account when trying to import, and gifting isn’t possible from the standalone BTID because it’s the only email address on the ID.
If the email account is part of your parents BT Broadband account, it does not need to be gifted to you.
You need to ensure that you have at least one email account set up in your BT Broadband account.
Once you have that you need to log onto your MyBT and go to "Your Products" > "Email, Manage".
Once there go to "Import Email address". Follow the prompts.
Once the email address is moved, it's very important you gift it back to your parents. This means that although their email address is now linked to your account, they keep their own security details and responsibility for the email address.
Once you've done this, they'll be asked to set up a new password and link it to a BT ID. The email address you've moved will then appear in the friends and family section of your email management page.
I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.
Thank you for posting. If you send me the details I'll do my best to get those email addresses moved to your BT ID.
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