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markmckellar
Beginner
315 Views
Message 2 of 8

Importing email

Hi all,

I'm trying to add my fathers account to mine to give him access to the premium features.

I'm getting the error below. Any ideas?

BT.PNG

Thanks!

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7 REPLIES 7
markmckellar
Beginner
346 Views
Message 1 of 8

Re: BT Mail App/Apple app not working

Thank you all!

I'm trying to add my fathers account to mine to give him access to the premium features.

I'm getting the error below. Any ideas?

BT.PNG

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: Importing email

Have you followed the procedure exactly as per this link and the sub links on that page?

Can I move my BT email address to another account? | BT Help

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: BT Mail App/Apple app not working

Are you getting that error message when you click the import email button or after you have entered the details of the email address you wish to import?

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markmckellar
Beginner
257 Views
Message 5 of 8

Re: BT Mail App/Apple app not working

Hi there,

 

This is afterwords.

 

Thanks.

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markmckellar
Beginner
256 Views
Message 6 of 8

Re: Importing email

Thanks for this. I'll run through it all again and make sure.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Importing email

One of the things you must do, which some people miss,  is to have an email account already set up on your broadband account otherwise the import will not work.

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licquorice
Distinguished Sage
Distinguished Sage
235 Views
Message 8 of 8

Re: Importing email