Incoming email bounced as SPAM

[Confused63]

An email from a friend in China has been bounced SMTP error,DOT:554 Message rejected date/time, policy(3.2.2.1)ID - Your message looks like spam or has been reported as SPAM

2 earlier emails have been received without problems.

How can I ensure this and future mails are not treated as Spam?

Any help is much appreciated

[Andy_N · Accepted solution]

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@Confused63wrote:

An email from a friend in China has been bounced SMTP error,DOT:554 Message rejected date/time, policy(3.2.2.1)ID - Your message looks like spam or has been reported as SPAM

2 earlier emails have been received without problems.

How can I ensure this and future mails are not treated as Spam?

Any help is much appreciated

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Hi, welcome to the forums.

Not wishing to cast any undue concerns, but "in China" may have a bearing.

You might like to setup a Gmail account and tell your friend to send to that from now on - and see how that goes.

How did you find out that their email was bounced as spam?

[Confused63]

Thanks for that. We are able to chat on another site but it is costly.  Other mails from her have not been bounced, it seems to be fairly random.

I will give her my gmail address and hope that works