I've had a number of emails from known senders going straight to Trash unread, bypassing the Inbox. Can anyone help resolve this please>
I have not changed any settings, it just suddenly started happening. I use Apple mail to access my BT account. Mails are going straight to the bin even when the sender is in my Apple Contacts.
Yes I do have the same issue with webmail, although the sender was not in my webmail Contacts. I have now added them to see if I now receive them to my Inbox, and not straight into Trash.
On your Apple device, export the contacts to a file and then log onto your BTMail and click on "Contacts" then click on the "More" menu button and "Import" the contacts from your saved Apple file into the BTMail contacts.