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debra5lp
Beginner
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Message 1 of 16

Is Yahoo part of my broadband account

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Can anyone help me with this please?  I have an email address ending in @Yahoo.co.uk.   Is that attached to my BT broadband as I thought it was separate. I'm being given conflicting information, even by bt.  When I first set off with it years ago yahoo was bt but I'm not sure now.  I'm looking to change my Internet provider but I can't lose all my stored emails at any cost    And would like to keep the same address. thanks

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johnob
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Message 2 of 16

Re: Is Yahoo part of my broadband account

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Hi I do not work for BT or Yahoo but Yahoo is seperate email provider. For example I have a Gmail, Yahoo, Hotmail accounts but I mostly use my gmail account.

If I cancel BT all these email accounts will remain with myself and so will your yours, only you or yahoo can remove these accounts and even then they dont get completed deleted.

You could still recover account a year after you closed your yahoo for example. Hope this helps.
licquorice
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Message 3 of 16

Re: Is Yahoo part of my broadband account

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No, that email address is definitely not attached to your BT broadband. 

There is a BTYahoo email system that IS attached to BT broadband but the addresses are in the form xxxx@btinternet.com

debra5lp
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Message 4 of 16

Re: Is Yahoo part of my broadband account

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Hi. Even though it was bt yahoo at one point? Plus the help chat guy at bt said it was tied to my broadband account. But other people are saying like you. Thanks
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licquorice
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Message 5 of 16

Re: Is Yahoo part of my broadband account

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If it is a xxxx@yahoo.co.uk it was never a BTYahoo address, just a vanilla Yahoo

debra5lp
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Message 6 of 16

Re: Is Yahoo part of my broadband account

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I have been told the other day by bt help. That 2 emails I have, one of which is the @Yahoo.co.uk aand one is a btopenworld. com would both end or have to upgrade to premium accounts.   I knew the openworld would go, but was told the yahoo would as well. I have been tearing my hair out trying to sort it out.   Totally conflicting views from each department.    

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licquorice
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Message 7 of 16

Re: Is Yahoo part of my broadband account

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I can assure you that you WILL lose the btopenworld address but not the yahoo.co.uk address, the help desk are hopeless.

johnob
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Message 8 of 16

Re: Is Yahoo part of my broadband account

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Btopenworld is the bt email, if you terminate contract you may not have access to this.

@Yahoo.co.uk is totally seperate and your emails are safe.

You are wasting time on this you dont need too, be careful you are not getting scammed as I never heard of premium email service etc.
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debra5lp
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Message 9 of 16

Re: Is Yahoo part of my broadband account

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Thank you so much. I actually seem to have found someone who knows what they are talking about!!
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licquorice
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Message 10 of 16

Re: Is Yahoo part of my broadband account

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@johnob wrote:
Btopenworld is the bt email, if you terminate contract you may not have access to this.

@Yahoo.co.uk is totally seperate and your emails are safe.

You are wasting time on this you dont need too, be careful you are not getting scammed as I never heard of premium email service etc.

Oh dear.  The Premium mail service is for customers who leave BTBroadband but wish to keep their xxx@btinternet.com email address and costs £7.50/m