Not a BT customer, and have not signed up for anything - from Quebec, Canada, using Bell Canada services - just got this email from firstname.lastname@example.org
Can anyone advise if it's real? The links all appear to be to legitimate BT webpages.
Hello Mrs NAME REMOVED,
We just wanted to remind you your phone and broadband services will start tomorrow (25-Jul-2018), anytime up until midnight.
We'll be in touch again to let you know when everything's ready.
Need some help?
Take a look at bt.comYou'll find answers to the most commonly asked questions at bt.com/help
Text chat online with usJust click below between 7am and 11pm every day to get started (it works on mobiles, too).
Speak to usCall 0800 800 150 if you'd prefer to talk to someone.
Managing Director, Customer Care
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Please don't reply. We won't see itIf you need to get in touch, click the 'Contact us' button above.
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Quite possibly someone has inadvertantly given your email address as their own by mistake.
Either way, just delete it, there is nothing you can do about it.
Hi, welcome to the BT UK forums.
I've asked the moderators before about BT not using the correct standards for confirmed opt-in for customers signing up for services.
Clearly nothing has been passed to the relevant people, and somehow the person has given a completely wrong email address. I assume the address is likely to be non ISP specific, like a gmail or hotmail account - so they may have spelt it incorrectly when applying. That is where BT should send a confirmation tokenised email for the user to click a unique link to confirm the address is theirs.
The problem is that the user will not receive the emails for their service, and you may get more.
What needs to happen is that the moderators should get involved, ask you to give the name of the person so that the account can be checked and the real person contacted by telephone or letter and ask them to confirm their proper email address.