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mick60
Aspiring Contributor
2,898 Views
Message 1 of 6

Keep me signed in.

Since the recent up grade, my e mail Keep me signed in is not working. I tick the box but even 10 mins later have to repeat........Any advice or solutions appreciated. 

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5 REPLIES 5
daveR1
Beginner
2,573 Views
Message 2 of 6

Re: Keep me signed in.

I have the same problem. I tick the keep me signed in box and I cannot keep signed in. If I go out of BT mail and then back in again then I have to sign in again. I went onto bt chat about 2 weeks ago and was told that the problem would be resolved if I cleared browser history - it made no difference. I then contacted BT again on 14.8.19 and was told that the sign in box had been disabled for security reasons. That made no sense the box is still there to tick and does tick. My friends who are on BT mail can still tick the box and keep themselves signed in. We need someone from BT who is skilful enough to give us an answer to the problem.

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Midge1
Beginner
2,559 Views
Message 3 of 6

Re: Keep me signed in.

Recently I have been able to tick 'keep me signed in' box again! Although it doesn't keep me signed in for days at least it saved doing it every 5mins

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daveR1
Beginner
2,546 Views
Message 4 of 6

Re: Keep me signed in.

Read the last post with interest. The problem started with me when BT upgraded and altered their e mail page a little

while ago. Dave R........

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SylviaW
Beginner
1,573 Views
Message 5 of 6

Re: Keep me signed in.

I've had exactly the same problem since the New look BT email. So frustrating!

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gg30340
Distinguished Sage
Distinguished Sage
1,562 Views
Message 6 of 6

Re: Keep me signed in.

Try clearing the history and cookies from your web browser.

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