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LadyLouisa
Aspiring Expert

on ‎25-02-2022 15h26

3,978 Views
Message 1 of 2

Leaving BT

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I will be leaving BT in March when my Contract ends.   Having had my BT e mail addresses for nearly 20 years, I would like to keep them.   Links on other threads to a page explaining how to do this no longer work, is there an updated page with information as to how this can be done please.

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gg30340
Distinguished Sage
Distinguished Sage

on ‎25-02-2022 15h32

3,970 Views
Message 2 of 2

Re: Leaving BT

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Your email address will be "downgraded" automatically to BTMail Basic when you leave . You can only access the email account via a web browser and not with an email cleint/app such as you may be using on a mobile phone. You will also loose some functions such as forwarding but other than that your folders and email will remain the same.

See link

BT Email products | Types of BT Emails | BT Help

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