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Aspiring Expert
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Message 1 of 5

Left BT, what happens to my email address?

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Trying to pin this down. I understand there is an option to keep the email address as a basic web only option?

Is there a way to check this please?

I do not want the premium monthly charge. If the mail address is lost, so be it. Just that I am reading a few answers with differing info.

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Left BT, what happens to my email address?

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When you leave BT your email address will revert to Basic Mail which is a web only service automatically  unless you request the Premium mail service.  Previously you would only have had the choice of Premium Mail or losing the address.

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Aspiring Expert
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Message 3 of 5

Re: Left BT, what happens to my email address?

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Thank you.

Is there a way to see this confirmed on my accounts page or terms? I have searched but probably not using the right questions.

My account page warns me it is going to cease and everything deleted, hence the confusion when I read answers here.

 

All my contacts, bank etc. have been updated to the new address. Everything copied and inbox empty etc.

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Left BT, what happens to my email address?

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Aspiring Expert
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Message 5 of 5

Re: Left BT, what happens to my email address?

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Thank you. 

Looks like the auto take over from another firm may have upset it a bit.

all clear now.

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