Sent this as a PM to JOHNC2 as I blieve he has the onerous responsibility of my complaint file.......this is just for information of those who ask for help and might finish up the same as me.
NeilO apparently passed me to you. Problem of ongoing unable to log into or otherwise send/receive email via BT. I have had several chats with staff in India, all promising Tier2 attention, with resolution within 24-48 hrs. The latest adventure with them has resulted in my BT ID, which has always been @*************@btinternet.com being changed to **************@sky.com Needless to say, several resolution dates have come and gone....with hiccups being created along the way.
While the issue of no access to email was ongoing, I discovered that when trying to log into MY BT account page and couldnt get in. I again went to the BT chat help and Pratik was the agent I chatted with He didnt know what was wrong, was unable to get me into my MY BT account page, ...said no tickets had been raised for any of my communications, but that he would now raise it with Tier2.
After chatting to him, and going offline from him, I tried various combinations of BT ID and password that he had issued. I eventually discovered that I could log into my MY BT account using my **************@sky.com email address as my BT ID, in conjunction with the password he created for me. I have since changed the "generic" password for something only I know. The sky.com email was one I had listed in my account as an alternate email point of contact. Someone has now altered my BT ID to the sky.com configuration.
It might be helpful if you could advise India technicians what has happened, suggest that they restore my BT ID to **************@btinternet, and do whatever needs to be done to create access to my **************@btinternet.com email box. It would be very helpful if those trying to contact me would do so using the email, **************@sky.com as obviously my btinternet email is not working. Email is preferable to phone contact as I am deaf and dont use phones. Being deaf is also a major reason I need a working email, and all my social and shopping contacts know me via btinternet......I really dont want to start going through the list advising them to change to sky as BT cant seem to fix my email / and have now cocked up my BT ID
(albeit I have found a way to access my BT account page...shades of Tom Hanks inventing fire in OUTCAST....a strong sense of humour helps in these situations)
same here since 19th August. all our email addresses main and sub addresses. had several call backs saying they will be in touch tomoorow at 8 am with an update. apparently problem lies with BTs supplier and I she said a great of addresses affected addresses affected. Apparently the accounts are shown as deactivated. She said it may be some time before the problem is rectified.
@JohnC2's PMs are off as he is out of the office until tomorrow. I've messaged him to let him know that you have been in touch. He'll get back to you tomorrow.
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addenendum:......couldnt resist trying the email from within MY BT....nope....so what I've done is went to bt.com...clicked onto email...when the login page came up, created that page as a favourite....so when I open a new tab and I want to check email...the new favourite ( bt email login icon) is shown, press enter and hey presto, BtYahoo inbox opens up.........that'll do me fine...Thanks again