Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I have been with BT for about 15 years despite numerous house moves (job). I recently have been subject to something new: I cannot access my @BT.com emails on any device. It insists the password is wrong, so I go through the ‘reset password’ but BT’s site refuses to accept my security details- even though: on a separate tab I’ve accessed my account and can see my security details! However, to add insult to injury - the reset process asks me the wrong security question!
I can access my BT.com account, all other family emails work fine. I have cleared all cashes, even deleted the mail account on my devices (iOS) and recreated it but nothing works. After regular failures in broadband and now 3 days without email - I think I’m about to end this long and unproductive relationship.
An answer in the interim period would be most helpful.