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Rosanna
Aspiring Contributor
333 Views
Message 401 of 490

Re: Locked out of bt email - stuck in a loop

Yes, after 6 days mine also started working this morning. And as suspected, all inbound mail during that period was rejected. Am looking forward to receiving details of my compensation.
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HeyHey
Aspiring Contributor
321 Views
Message 402 of 490

Re: Locked out of bt email - stuck in a loop

Doesn't work for me.

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HeyHey
Aspiring Contributor
321 Views
Message 403 of 490

Re: Locked out of bt email - stuck in a loop

Class action? About time these high charging companies made retribution for their failures, and in this case blatant lies and deceit.

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MikeL
Contributor
317 Views
Message 404 of 490

Re: Locked out of bt email - stuck in a loop

Hi,

 

Web Mail seems to be back!

 

Cheers!

Regards Mike
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mj2
Aspiring Contributor
313 Views
Message 405 of 490

Re: Locked out of bt email - stuck in a loop

I'm back in via Outlook but web mail doesn't load the inbox. Not that I'm too fussed about that.  BT - compensation time.....Cat Happy

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gillprior
Contributor
290 Views
Message 406 of 490

Re: Locked out of bt email - stuck in a loop

good luck with conpensation I have been offered £15
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jonh46
Contributor
268 Views
Message 407 of 490

Re: Email problem

hmm situation partially resolved.

 

found my various email addresses were working again apart from my wife's. which appears to have been disabled.

 

I still have a problem with accessing my main id email using btmail login in browser.

 

I keep agoing around in a loop signing into my.bt id instead of mail account and not able to get to email account for main ID.

 

So I can't check bt spam filter for that account, change password or manage sub accounts,etc.

 

I can access the main id mail box using an email client. eg windows live mail.

 

Still waiting on a call back on 30th. I was promised a call back about my wife's email within a couple of hours, a couple of days ago but nothing.

 

 

 

 

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Moderator
Moderator
250 Views
Message 408 of 490

Re: Lost access to primary email account following BTID/Mail merge

 Hi @ndpas01 I called earlier to check if you have had this issue with your email accounts fixed. Can you post back and let me know if you are still unable to access any of your email accounts.

 

Cheers

John

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MikeL
Contributor
251 Views
Message 409 of 490

Re: Reset Email Password

Hi,

I have just received text message while out shopping saying I have changed my password. It says if I haven't then go and reset it. I haven't done it so who has? I have been used browser to use forgotten password to reset it.

Is this a hangover from the resecent mail fiasco?

Are mods able to indicate if this has been done by BT?

Cheers

Regards Mike
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Moderator
Moderator
249 Views
Message 410 of 490

Re: Reset Email Password

Hi @MikeL,

 

Your email is one of the ones reported as fixed. It would have been an auto email. Check to see if it's working for you please.

 

Thanks

 

DanielS

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