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Message 131 of 139

Re: Logging in to email problems

I agree.

 

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955 Views
Message 132 of 139

Re: Logging in to email problems


@ssrco02 wrote:

How do I turn off notifications for this thread? Getting like Twitter now.


I could tell you but unfortunately I have been asked not to post any more messages!

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941 Views
Message 133 of 139

Re: Logging in to email problems

Don't panic, I found the Unsubscribe button!
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963 Views
Message 134 of 139

Unable to log in to webmail

Trying to access my email accounts online using https://home.bt.com/login/loginform

My main email and all sub accounts all have the same error message:
Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below.

I am using the correct passwords, and all email accounts are working fine  in Thunderbird client

Anyone know what the problem could be ?

emailerror.jpg

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954 Views
Message 135 of 139

Re: Unable to log in to webmail

First thing to try is clearing your browsers history and cookies. If that does not work try another browser.

If you have a VPN try turning it off and if you have BT Web advisor try turning it off. 

It might also be worth reading through the other thread about this problem.

https://community.bt.com/t5/Email/Logging-in-to-email-problems/td-p/2047703

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953 Views
Message 136 of 139

Re: Unable to log in to webmail

RESOLVED!

Turns out it is a problem with the MacAfee Web Adviser extension. Ironically, this is a feature provided by BT so you'd expect it to be compatible!

Turing off MacAfee WebAdviser in Tools > Add Ons > Manage Extensions solved the problem

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951 Views
Message 137 of 139

Re: Unable to log in to webmail

@gg30340 Thanks for your advice. I had already fixed this before reading your post

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950 Views
Message 138 of 139

Re: Unable to log in to webmail


@MartinRowe57 wrote:

RESOLVED!

Turns out it is a problem with the MacAfee Web Adviser extension. Ironically, this is a feature provided by BT so you'd expect it to be compatible! No, because it is a McAfee product rebadged for BT I would expect it to cause problems.

Turing off MacAfee WebAdviser in Tools > Add Ons > Manage Extensions solved the problem


 

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859 Views
Message 139 of 139

Re: Unable to log in to webmail

I have never had MacAfee WebAdviser... Refreshing Firefox worked for me and two of my friends.

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