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Aspiring Expert
385 Views
Message 31 of 139

Re: MODERATOR

Hello Liquorice

 

Thanks yes have tried that and it does work, however will i have to disable it every time I log in now until BT sort it?

WIll I have to enable it every time I go into another site?   

My elderly mum in law will not know how to do this, hope BT are going to sort soon.

One other thing my hub 6 has gone off completely about 10mins ago as I was replying to you and now got it back on again. thanks Jules

 

 

 

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Distinguished Sage
Distinguished Sage
376 Views
Message 32 of 139

Re: Logging in to email problems


@licquorice wrote:

I have notified the mods about the McAfee problem


Another reason never to use any of the junk McAfee programs that are supplied by BT.

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Distinguished Sage
Distinguished Sage
185 Views
Message 33 of 139

Re: unable to log into email or bt.com via firefox

Some people have found that turning off McAfee web advisor resolves the problem so if you have it installed try doing that.

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Distinguished Sage
Distinguished Sage
380 Views
Message 34 of 139

Re: Logging in to email problems

Definitely!!

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Recognised Expert
181 Views
Message 35 of 139

Re: unable to log into email or bt.com via firefox

Like you, my password is rejected in Firefox but the same password works in Chrome

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Newbie
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Message 36 of 139

Re: Logging in to email problems

Same here. Couldn't log in today to an account I've used for years ("Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below. "). Changed the password twice but no joy. My sister could log in from another device. Initially my Android phone was okay but once the password was changed I could no longer log in.

However, using Microsoft Edge I can log in using the new details (I was on Mozilla Firefox).

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Distinguished Sage
Distinguished Sage
366 Views
Message 37 of 139

Re: Logging in to email problems


@gasandgo wrote:

Same here. Couldn't log in today to an account I've used for years ("Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below. "). Changed the password twice but no joy. My sister could log in from another device. Initially my Android phone was okay but once the password was changed I could no longer log in.

However, using Microsoft Edge I can log in using the new details (I was on Mozilla Firefox).


I presume you changed to the new password on your phone. It has been found that when changing passwords it can take a while for the new password to sync with the servers so it is recommended to wait at least an hour after changing the password before adding it to the phone. 

It might be worth stopping your phone from checking for emails on that account, ie turn your phone off and after an hour or so allow it to check to see if it has synced. If it hasn't you may need to change the password again and this time wait an hour before adding it to your phone.   

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Newbie
342 Views
Message 38 of 139

Re: Logging in to email problems

Cheers!
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Aspiring Contributor
320 Views
Message 39 of 139

Re: Logging in to email problems

Tried disabling Web advisor no change.

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Expert
272 Views
Message 40 of 139

Re: Logging in to email problems

Similar problems on fully updated Chrome. Please fix this asap. 

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