Logging into BT Mail issue

[editman]

I am getting  this message when trying to log on to my email on my lap top.

Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below.

I was using it ok yesterday until the evening when a notice showed the they were doing maintenance (around midnight.) On attempting to use  today I get the above notice>I have changed nothing and log on is done auto so it is not typos, as I am using the same email address and pass word is the same as on iphone , ipad and desk topWindows 10)

Surely I have not to go through  through all the agro of changing passwords ?

[Stealthsurfer]

I'm having the same problem, starting yesterday, accessing my Office365 email account using Microsoft Outlook and my iPhone.

[plusmore57]

I'm having the same issue tonight, changed my password but continue to get the error.

[editman · Accepted solution]

After spending hours on the phone to BT staff all over the place I got no joy.Then got a message saying that they had closed my complaint.It all depends on who you talk to and what their skills have, with that in mind I rang up again.Spoke a lady who knew her stuff.I went through the necessary on my PC with her guidance on speaker Phone and got it sorted

[Stealthsurfer]

Could you share the solution here please? i.e. did you have to change any settings?

[plusmore57]

In my case, there was an email in my SPAM folder telling me that they had blocked my account due to some dodgy access that I hadn't spotted. After resetting the password numerous times the fault was cleared.