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Distinguished Sage
Distinguished Sage
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Message 11 of 35

Re: Login / Sync / Server issues with email

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@NomadZero wrote:
I have not been a BT broadband customer for about 15 years but was permitted to keep the account after discussing with BT because the original email set up was with BT Yahoo

That would only be the case now, if you access the account using webmail, any other form of access will no longer work.

Its also possible that the account has now been deleted.

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Beginner
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Message 12 of 35

Re: Login / Sync / Server issues with email

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the Win10 Mail App is not the issue as I have just added a new email account. It seems to be a BT mail server issue ...
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Distinguished Sage
Distinguished Sage
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Message 13 of 35

Re: Login / Sync / Server issues with email

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Unless you have been paying £7.50/m to keep it, it will have been deleted.

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Message 14 of 35

Re: Login / Sync / Server issues with email

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It is my primary email account, used daily, and I am in the middle of an ongoing legal process so it is essential that I regain access.

Why would the account be deleted without notice after >15 years?
Is it possible that it has been hacked in some way?
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Message 15 of 35

Re: Login / Sync / Server issues with email

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There was no such fee when I changed from BT.  I was concerned at the time but discussions permitted continued use, although I was no longer a BT customer, as my original email had been created with BT Yahoo. 

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Distinguished Sage
Distinguished Sage
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Message 16 of 35

Re: Login / Sync / Server issues with email

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BT are deleting without notice email accounts that are no longer part of a BT Broadband package or being paid for through a BT Premium email account. 

You could try contacting the BT Premium email team to see if they can re-instate the account if you take out a BTPremium email subscription.

Call them on 0808 100 6778 

 

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Message 17 of 35

Re: Login / Sync / Server issues with email

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Thank you. I will try to call them
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Distinguished Sage
Distinguished Sage
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Message 18 of 35

Re: Login / Sync / Server issues with email

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Due to staff shortages with the ongoing crisis the lines may be very busy so you may have to keep trying.

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Message 19 of 35

Re: Login / Sync / Server issues with email

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Spoke to a nice chap called Andy who says the email address remains active as it was originally created with BT Yahoo.  However, as I cannot access it, BT will need to conduct checks, which may take up to 7 days, to to see if it expired early this morning.

Thank you for the community help.

 

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Distinguished Sage
Distinguished Sage
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Message 20 of 35

Re: Login / Sync / Server issues with email

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Presumably he is doing that or is going to action for that to be done for you?

Keep the thread updated and if there are any problems post back.