We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Thanks for taking the time to do that for me @NomadZero.
As this can take a bit of time, I've put the wheels in motion.
It can take a few days but can you try and log into the email for me now?
Let me know what happens, so I can take it from there.