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CanDo22
Beginner
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Message 1 of 2

Looking for an important document 2003, can't find emails on BT Internet from before 2016!

I am new in this forum and desperately need advice.  We are looking for a very important incoming email from 2003, but can only view emails on BT internet from 2016 onwards.  Very surprised! Never knew BT would delete emails without any notification!  Can anyone advise how we should approach this, please?  Many thanks.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Looking for an important document 2003, can't find emails on BT Internet from before 2016!

If the email is not in your BTMail email account folders when you check using a browser rather than using an email app it will mean that the email has been deleted and it will not be able to be recovered.

 

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