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Dave_
Contributor
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Message 1 of 10

Loss of BT Premium Mail via webmail

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After transferring to the f.o.c. BT Premium Mail service yesterday, as a Plusnet broadband subscriber, I can no longer access BT webmail via my browser.

The previous login (https://signin1.bt.com/login/emailloginform) delivers a home page (https://www.bt.com/?wm52), but clicking on 'E-mail' returns to the same page.

Also, Your Homepage > Premium mail > Manage your BT Mail > Go favorite mailbox, simply returns to the home page.

Assistance would be much appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Loss of BT Premium Mail via webmail

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Try clearing your browser cache and cookies.

As far as I'm aware, BT Premium mail is not f.o.c. for Plusnet customers though.

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Dave_
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Message 3 of 10

Re: Loss of BT Premium Mail via webmail

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BT webmail seems to have returned to normal
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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Loss of BT Premium Mail via webmail

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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: Loss of BT Premium Mail via webmail

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Hmm, interesting, that would appear to contradict what the mods were saying in message 14 of this thread.

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Dave_
Contributor
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Message 6 of 10

Re: Loss of BT Premium Mail via webmail

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My experience is that the Plusnet forum message is correct - I expect to be subject to a 'zero-billing' arrangement, as discussed and agreed with BT yesterday (tel: 0800 800 030).

Dave.

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Distinguished Guru
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Message 7 of 10

Re: Loss of BT Premium Mail via webmail

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@Dave_wrote:

My experience is that the Plusnet forum message is correct - I expect to be subject to a 'zero-billing' arrangement, as discussed and agreed with BT yesterday (tel: 0800 800 030).

Dave.


Post one of the thread gg30340 posted clearly isn't correct, as it implies it's free for BT users. Of course, it sounds like a miscommunication about what's free - "normal" accounts are.

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Dave_
Contributor
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Message 8 of 10

Re: Loss of BT Premium Mail via webmail

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I was informed that it was f.o.c. to Plusnet *broadband* subscribers.

Dave.

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Distinguished Guru
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Message 9 of 10

Re: Loss of BT Premium Mail via webmail

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@Dave_wrote:

I was informed that it was f.o.c. to Plusnet *broadband* subscribers.

Dave.


Indeed, which is interesting. The comment about implying being free to BT users was on the PN forums.

Seems very strange, not least because PN are a completely separate company to BT, despite BT being the parent. I would almost argue that it could be deemed dodgy practice.

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Moderator
Moderator
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Message 10 of 10

Re: Loss of BT Premium Mail via webmail

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Hi Everyone,

Thanks for your recent discussion around premium mail and if this is chargeable if you're a Plusnet customer. I can clarify that the BT policy if you leave BT Broadband and wish to continue using your BT Mail will require you to set up a chargeable Premium Mail account regardless of which ISP you move to.

If you would like more information on the Premium Mail service please check out this help page.

Thanks

Neil