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David93
Beginner
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Message 1 of 5

Loss of email attachments

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When replying to an email with an attachment, the attachment dissapears. Can this be retrieved. I use BT Mail.

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4 REPLIES 4
New_To_UK
Aspiring Expert
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Message 2 of 5

Re: Loss of email attachments

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Yes, this is common to remove  to try and keep message size down in the network.

If you reply, you need to download teh attachment and reattach it or if you click Forward, the attachment stays but you need to add the recipients again.

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David93
Beginner
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Message 3 of 5

Re: Loss of email attachments

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Thank you, I will know for the future.
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New_To_UK
Aspiring Expert
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Message 4 of 5

Re: Loss of email attachments

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Even better if ever you are the one sending attachments, as ure on BT you can sign up to the free BT CLoud so add attachments there and send a link to it in email - that way attachments stay in 1 place and your inbox size is low.

David93
Beginner
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Message 5 of 5

Re: Loss of email attachments

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Yes, that would be worth doing. Thank you.
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