cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
debbietook
Beginner
1,655 Views
Message 1 of 58

Lost contacts and error sending from webmail

Go to solution

From around 1 pm today I have had big e-mail problems.  First, someone trying to send me an e-mail said they got a message that it was 'undeliverable'.

I then tried to send (compose) an e-mail, and as soon as I tried to put the recipient's name into 'To', I got an error message and couldn't proceed!

So it seems I can't receive or send e-mails!

Please could someone here help?  Or at least tell me how to contact BT E-mail technical support?

Thanks!

0 Ratings
Reply
57 REPLIES 57
kensington3
Beginner
1,646 Views
Message 2 of 58

Re: Please could someone help me?

Go to solution

https://www.bt.com/help/contact-us#email/fix-email-problems

You should find contact numbers and Chat Service to help you.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,644 Views
Message 3 of 58

Re: Please could someone help me?

Go to solution

have you recently been migrated from BTYAHOO email to Bt mail?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
debbietook
Beginner
1,640 Views
Message 4 of 58

Re: Please could someone help me?

Go to solution

Yes, that nightmare happened about a week ago.  Lots of my contacts had disappeared.  I've got over that one.  Today's problem is new hell and even worse of course.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,629 Views
Message 5 of 58

Re: Please could someone help me?

Go to solution

then try reading this 154 page thread and you may find answers to your problems https://community.bt.com/t5/Email/Monstrous-new-BT-email-upgrade/m-p/2055359#M82784

also check you have correct settings

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Sumo17
Beginner
1,551 Views
Message 6 of 58

Lost contacts

Go to solution

Since the update I have lost all contacts on my Laptop, though there has been no change to my phone.

Can anyone help ?

0 Ratings
Reply
userronie
Beginner
1,641 Views
Message 7 of 58

Contacts gone

Go to solution

Hello

I am just posting as all my contacts have gone in the new email platform. When I click on the contacts tab I am getting the error message 'an error occured when loading the auto-complete list. Please try again later'. I cannot compose an email either and it just says 'an unexpected error has occured'.

Please could someone contact me to resolve this. 

Many thanks.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,637 Views
Message 8 of 58

Re: Contacts gone

Go to solution

try reading this

https://community.bt.com/t5/Email/Monstrous-new-BT-email-upgrade/m-p/2055586#M82871



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,545 Views
Message 9 of 58

Re: Lost contacts

Go to solution

try this

https://community.bt.com/t5/Email/Monstrous-new-BT-email-upgrade/m-p/2055586#M82871



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Barry123
Beginner
1,700 Views
Message 10 of 58

Cannot compose email in BT Mail

Go to solution

BT Mail has suddenly decided to prevent me from entering an email address in the "To" line when trying to compose mail.  It immediately comes upon with "Unexpected Error" messages.

I therefore cannot compose or send any email

BT Mail has been a disaster since being moved from BT Yahoo two months ago.

0 Ratings
Reply