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Tatcho
Aspiring Contributor
2,441 Views
Message 1 of 17

Lost email address

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I have recently selected BT as my broadband again. Last year I left BT after 40 odd years because the prices were rising and rising. I went to john-lewis.com......and found it a shambles I had to connect thier router eqach day to my smart TV and the customer service was...... however I'm not here to talk johnlewis. 

After connecting to BT this time I found that my old email address was not working (I had been using it for the past year on johnlewis with no problem). My secondary BT addresss was working fine but they said my primary one had been deleted but I had been using it right up to the change over. Now I would like it back or I will have lost all my 40 years of friends email addresses. (which reminds me to back up my email addresses in future.. . !!)

Sorry for the long post but thats me .....the more words the better..!!

Please can anyone advise me how to get my old email address back? ....... Thanks

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16 REPLIES 16
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Lost email address

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if you were using the address it might be possible to retrieve but BT do delete email addresses if you are no longer a customer and don't purchase premium email

i have asked a forum mod to check it for you. They will post here



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JohnC2
Moderator
Moderator
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Message 3 of 17

Re: Lost email address

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Hi @Tatcho Welcome back to BT and thanks for your post about your email address.

What @imjolly says is correct and we will be happy to check to see if we can get your email address back for you. I've sent you a Private message explaining how you can contact the forum moderation team. check here
https://community.bt.com/t5/notes/privatenotespage

Cheers
John

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Tatcho
Aspiring Contributor
2,371 Views
Message 4 of 17

Re: Lost email address

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Can I ask how you are getting on with finding my lost email address...******@btopenworld.com

Thanks

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Andy_N
Distinguished Guru
2,366 Views
Message 5 of 17

Re: Lost email address

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@Tatchowrote:

Can I ask how you are getting on with finding my lost email address.#

Thanks


Please edit your post to remove your email address, these are public forums.

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NeilO
Moderator
Moderator
2,346 Views
Message 6 of 17

Re: Lost email address

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Hi @Tatcho I can't see anything in our queue from you.  Did you reply to @JohnC2's Private Message

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JohnC2
Moderator
Moderator
2,303 Views
Message 7 of 17

Re: Lost email address

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Hi @Tatcho 

Please check your private messages as I sent the message on the 09.02.19 at 8.15am. If you have accidentally deleted it please post back and let me know and I will send it again.
You can check your messages at https://community.bt.com/t5/notes/privatenotespage

Cheers
John

 

 

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Tatcho
Aspiring Contributor
2,275 Views
Message 8 of 17

Re: Lost email address

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I think I'll give up with this.....all I'm getting now is...... "You have reached the limit for number of private messages that you can send for now. Please try again later".

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NeilO
Moderator
Moderator
2,266 Views
Message 9 of 17

Re: Lost email address

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@Tatcho there should be no limit on that, can you try logging out of the community clear your cookies and cache and reply try to reply on the private message I have just sent.

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DanielS
Moderator
Moderator
2,248 Views
Message 10 of 17

Re: Lost email address

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Thanks for replying to our message.

One of the team will be in touch with you over the next couple of days.

DanielS

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