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gspearson
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Message 1 of 15

Lost password on email sub account

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I've searched theforum - lots of people ask thesame question but no one seems to have a solution.  I have an email subacount for which I need to change the password as i have forgotten thecurrent one.  I can see my list of sub accounts, inclusing this one, marked Active, but when I try to change the pw it takes me round to changing my main email account password.

 

Any ideas that work?

 

Geoff

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gg30340
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Message 2 of 15

Re: Lost password on email sub account

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Have you used the "forgtten password" link on the email log on page?

You can try using this link. It is for BTYahoo but it may work with BTMail. If you are asked for security questions you must give the answers for the main/primary email account.

https://register.btinternet.com/cgi-bin/chpasswdsso

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gspearson
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Message 3 of 15

Re: Lost password on email sub account

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@gg30340Thanks,  That seems to require me to know the password of the account I wish to change - which I don't. I can work the account as I use Outlook 2013 which has stored the pw - but there is no way to see what it is.

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gg30340
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Message 4 of 15

Re: Lost password on email sub account

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If you look at the link I posted you will see under the "current password" box there is a link to "I have forgotten my password". Use that.

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gspearson
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Message 5 of 15

Re: Lost password on email sub account

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@gg30340  Thanks again - Yahoo doesn't recognise the address - that suggests the link works only with Yahoo stuff. I was migrated all those years ago to BT Mail.

 

Geoff

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gspearson
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Message 6 of 15

Re: Lost password on email sub account

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I'll just delete it and make  new address - except it annoys me that I can't do it.

 

Geoff

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gg30340
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Message 7 of 15

Re: Lost password on email sub account

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It's up to you if you want to delete it or if you want I could ask a moderator to see if they can help?

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gspearson
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Message 8 of 15

Re: Lost password on email sub account

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@gg30340 To be honest, I would like to know how to change the pasword for a subaccount - it ought to be possible.  But I think this has been asked before and I see no solved answers.

 

Geoff

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gg30340
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Message 9 of 15

Re: Lost password on email sub account

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I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 24 hours for them to contact you. They will do this by posting on this thread.

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gspearson
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Message 10 of 15

Re: Lost password on email sub account

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@gg30340Thanks.

 

Geoff

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