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Mallad
Aspiring Contributor
1,598 Views
Message 1 of 49

Mail bounced back with "550 spam, or phishing or malware."

Using Outlook my primary BTmail account has had this all day and I cannot reply to  mail without it being immediately bounced back. I have other Outlook email addresses which work perfectly sending the same message.

Please note that I can forward mail quite successfully from my primary email

The message is a simple line of text sent and to only one recipient (have tried various). There are no links or attachments. There is no virus (Kaspersky) or malware. I have reset my router but no joy. I have run Microsoft Support and Recovery but it found no problems

Everything works fine when using BT webmail

I have been with BT broadband and used this email address with Outlook for >20 years and never had such a problem.

Any help would be appreciated!

 

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48 REPLIES 48
PaddyB
Moderator
Moderator
1,557 Views
Message 2 of 49

Re: Mail bounced back with "550 spam, or phishing or malware."

Hi @Mallad,

Thank you for posting. Please can you send me your details, I'd like to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Belladog
Beginner
1,523 Views
Message 3 of 49

Re: Mail bounced back with "550 spam, or phishing or malware."

550 spam, or phishing or malware.  Please check or edit your message and try sending it again. (6-1-3-2) ID (60FF62E2002DACE1)

Getting the same message and it is driving me NUTS

 

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JohnC2
Moderator
Moderator
1,513 Views
Message 4 of 49

Re: Mail bounced back with "550 spam, or phishing or malware."

Hi @Belladog, welcome to the forum and sorry you are also getting this error. 

Would you log into webmail and see if it works ok for you there and let us know?

Cheers

John

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Belladog
Beginner
1,509 Views
Message 5 of 49

Re: Mail bounced back with "550 spam, or phishing or malware."

Yes web mail is OK but outlook is not and i do not like web mail!

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JohnC2
Moderator
Moderator
1,506 Views
Message 6 of 49

Re: Mail bounced back with "550 spam, or phishing or malware."

Hi @Belladog, thanks for checking that for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

cheers

John

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SIMONABI
Aspiring Contributor
1,309 Views
Message 7 of 49

Re: Mail bounced back with "550 spam, or phishing or malware."

I'm having this problem now as well. Please advise! 

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RobbieMac
Moderator
Moderator
1,304 Views
Message 8 of 49

Re: Mail bounced back with "550 spam, or phishing or malware."

Hi @SIMONABI 

Thanks for your post and welcome back!

I am sorry that you're also seeing this error code.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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CharlesMGB
Beginner
1,266 Views
Message 9 of 49

Re: Mail bounced back with "550 spam, or phishing or malware."

Hi @RobbieMac 

For the last couple of days I have also encountered the same issue when sending emails using Outlook.

Every email I send comes back as: 'Undeliverable - 550 spam, or phishing or malware.  Please check or edit your message and try sending it again."

I can send emails using Web Mail OK.

Incoming email seems to be working fine both in Outlook and Web Mail.

I have not changed any Outlook settings recently and have rebooted my BT Smart Hub, but to no avail.

Thanks for any assistance.  

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RevDGray
Aspiring Contributor
1,227 Views
Message 10 of 49

Re: Mail bounced back with "550 spam, or phishing or malware."

Me too! Raised it last week and still not fixed!

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