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ClaireJH
Newbie
227 Views
Message 1 of 2

Mail sign in works on BT web but not for MacBook or iPhone

My email recently stopped so I got in touch with premium mail and resolved issue. The problem is I can only sign in through BT.com but not on my macbook or iPhone.I am entering the same address and password.Please help 

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Kittykatjo
Aspiring Contributor
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Message 2 of 2

Re: Mail sign in works on BT web but not for MacBook or iPhone

I had the same problem with my iPhone & iPad, all of a sudden it stopped working but I could log in via a browser. I had to do a couple of things: on the BT home page I had to add my email to my BT account, there’s now just one password instead of a separate one for my email, I also had to delete my email from both my iPad & iPhone & then add it back again under “other” (before it’d been under Yahoo). Since then it’s worked fine - until today lol. I can get my email but at the mo can’t send any except via the browser but assume that’s a different problem! One of the moderators helped me & talked me all through my original problem on the phone. Good luck!

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