Management of “Folders” in BT eMail
Statement of problem
When I have received an email I require to store it in a folder.
In the BT mail window there are several locations that are provided
Inbox, Drafts, Sent, Trash, Spam and “My folders”
In the location “My folders” I have created 19 named folders
However there are 25 -30 other folders that have appeared in the drop down list of folders when I click on the Move to folder option. If I do not take very good care to exactly click on the required destination folder the email seems to be lost and I am unable to recover it. This particularly happens when trying to click on the very small down arrow head at the foot of the list of folders in order to scroll further down the list of possible folders. The names of these spurious folders seem to be nested among the named locations quoted above.
Now if I RIGHT Click on any one of these
“folders” and window opens with the following options
Open in new tab
Open new InPrivate window
Save target as
Add to reading list
Ask about “x”
Search the web for “X”
[ where “X” is the name of the folder X]
There seems to be no way of deleting the spurious folders.
The same list of folders can be revealed by clicking on search mail and then clicking in the down arrow in the line Folders. In this instance a right click opens a window with these options
Ask Cortana about this picture
Save picture as
Now I would find management of the folders much more straight forward if I could delete all the spurious ones. Are you able to guide me through the steps I need to take.
If you click on the folder you want to delete it should be highlighted and you should see a + and a x to the right of it. If you click on the x it should give you the option to delete it to the trash folder.
If you then go to the Trash folder you will see a drop down arrow. If you click on that you should see all the deleted folders.
You can then either empty the Trash folder or click on each folder and you will again see the + and x and if you select the cross it will delete the folder permanently.
It's possible that you may have sub folders within another folder.
Can you log into your web mail and take a look at your folders on the left hand side?
Take a look to see if there are any arrows next to your folders:
You'd need to click on that arrow to display the sub folders:
Thank you for that suggestion. Unfortunately the spurious file/folders do not show in the left hand column ,they only show up in the drop down list that appears when clicking the tab, "Move to folder" That is why I would like to be rid of them.
Just to be clear, I take it that you never set the phantom folders up in the past?
I may need a few screenshots from you to try and work out what's going on. Before any of that I'll need your account details. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.
If we can't work out what's going on I can get in touch with our email providers to see if they can shed any light.
Thank you Distinguished Sage, View profile does not give the email address as far as I can see. Regards Oldhand2