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Message 1 of 3

Managing Email Accounts - OMG..

I write this out of shear frustration.. and wasted hours..

I've had a BT email address for about 20 years. I now have two BT ID logins - I have no idea why... If I log in with one BT account and look at my email addresses I have 0 out of 11 configured. If I log in with the other I get Activate Email accounts as the only option. If I select activate it states that these are managed under another BT ID and do I want to transfer (receive letter in 7 days with PIN)

How the heck to I manage my primary email and additional accounts?

Simon

 

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Message 2 of 3

Re: Managing Email Accounts - OMG..

Oh and none of my configured sub accounts are available anywhere either...

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Message 3 of 3

Re: Managing Email Accounts - OMG..

@GrappaGreen welcome to the community and thanks for posting, the emails can only be managed from the primary BT ID that has account holder status.

We'll be happy to help you get this sorted and I'll send you a private message so you can send over your details to the moderation team.

Thanks

Neil

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