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Beginner
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Message 1 of 5

Merging BT email accounts

Hi

 

My partner is moving to my address and cancelling his home broadband account.  We need therefore to transfer his BT email to one of the email addresses I get free with my BT Broadband package..


The gentleman @ BT he spoke to today wasnt sure if this was possible,  -does anyone know if BT have the technology to do this?  Who do we ask?

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Merging BT email accounts

only the forum mods will be able to help and tell you if possible - they are BT employees

 

mods will post here



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Moderator
Moderator
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Message 3 of 5

Re: Merging BT email accounts

@franfrog Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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Beginner
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Message 4 of 5

Re: Merging BT email accounts

@NeilO - Thanks for all your help with this - we had understood that we would nt be charged for adding the additional email account - but we have a premium account charge for half February and in advance for March on today's bil?
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Moderator
Moderator
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Message 5 of 5

Re: Merging BT email accounts

Hi @franfrog Sorry that you have charges you were not expecting on your bill. 

 

Robbie had dealt with this case for you so I have dropped him an email to check into these charges when he gets into the office later today.

 

cheers

John

 

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