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Aspiring Contributor
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Message 1 of 3

Message is not spam

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I regularly receive messages from the company 'Uniqlo' and they always appear in my spam folder.  I have added their address as a genuine contact but they still go in the spam folder.  Why doesn't BT Mail recognise a genuine address when it has been confirmed several times that it is an address that I recognise?

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Message is not spam

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If you are marking the emails as not spam the spam filters should eventually catch up.

Adding an email address as a contact will not always stop emails from them going into spam.

If you have not already done so you can add the domain that the sender is using to your "safe senders" list that can be found by going into your email account settings then going "Mail" > "Safe senders". This should cover all email coming from that domain rather than just from one email address. 

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Aspiring Contributor
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Message 3 of 3

Re: Message is not spam

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Thank you, but in my view that is a poor situation.  If I add an email address to my list of contacts then with immediate effect future emails from that address should not go into spam.

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