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RobbieMac
Moderator
Moderator
744 Views
Message 41 of 49

Re: Migration to BT email issue on iPhone?


@ama_111 wrote:

Hi, could BT give an update on this please as I’d like to know if the fix has been applied. 


Hi @ama_111 

Thanks for posting back.

This was fixed on Tuesday.  Are you having problems?

Post back and let me know please 😊

Cheers,

Robbie

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gspearson
Expert
738 Views
Message 42 of 49

Re: Migration to BT email issue on iPhone?

I think it is fixed, at least for me.

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b10
Aspiring Contributor
725 Views
Message 43 of 49

Re: Migration to BT email issue on iPhone?

Hi @RobbieMac

Yes it’s all stable now thanks . Can you post an update as to the cause of the issue? Was it an Apple issue that caused the problems or was it a BT change that introduced a bug?

Thanks
David
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RobbieMac
Moderator
Moderator
707 Views
Message 44 of 49

Re: Migration to BT email issue on iPhone?

Hi guys,

We are really sorry for the impact to some customers caused earlier this week by a failed software update.

This was caused by a software update on the core imap handlers on the platform, which had an unexpected side effect causing some Apple IOS clients to redownload the contents of a folder repeatedly. The issue was resolved by a rollback within approximately 5 hours of the release going live.

We are reviewing the testing methodology and post live checks to ensure this does not happen again.

Cheers,

Robbie

gspearson
Expert
702 Views
Message 45 of 49

Re: Migration to BT email issue on iPhone?

Excellent - openness and a rapid fix.

 

Geoff

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b10
Aspiring Contributor
692 Views
Message 46 of 49

Re: Migration to BT email issue on iPhone?

Just for clarity, I first reported this on Twitter on Saturday 11th and the fix was applied on Tuesday 14th so it was 3 days rather than 5 hrs. But good to hear that procedures are being reviewed and thanks @RobbieMac for the escalation and update.
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Awwtau
Beginner
680 Views
Message 47 of 49

Re: Migration to BT email issue on iPhone?

Thanks for the update @RobbieMac 

To clarify also and to help with your investigations, I first had the issue around Thursday 9th July so wasn't new to the 13th/14th July...so maybe some other patch caused the issue.

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ama_111
Aspiring Contributor
651 Views
Message 48 of 49

Re: Migration to BT email issue on iPhone?

The problem has not occurred since, but as it was an intermittent problem it was difficult to know whether this was a result of a fix or not. It’s good to know the fix has been applied and what the cause was, thanks. 

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LesleySe
Beginner
432 Views
Message 49 of 49

Re: Migration to BT email issue on iPhone?

I’m having the same issue too. It’s driving me nuts. I spent hours last night deleting emails and they’ve all downloaded again today. Does anyone know if BT is looking for a fix?
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