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Jules60
Beginner
583 Views
Message 1 of 8

Missing email body

I’m having so many problems with my email account I now only have titles of who the email is from but nothing else it’s saying body is blank they just disappear constantly and it’s forever signing me out but soon as I sign bk in I’ve lost the lot what’s going on I never used to have this problem it’s so frustrating 

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7 REPLIES 7
gg30340
Distinguished Sage
Distinguished Sage
572 Views
Message 2 of 8

Re: Missing email body

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

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Jules60
Beginner
563 Views
Message 3 of 8

Re: Missing email body

Hi 

thank you I appreciate it 

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RobbieMac
Moderator
Moderator
557 Views
Message 4 of 8

Re: Missing email body

Hi @Jules60 

Welcome and thanks for posting.

I'm sorry that you're having problems with your mailbox.  Are you using webmail (logging in on our website) or are you seeing this problem with an email client?

Post back and let me know how you're accessing the mailbox and we'll take it from there.

Cheers,

Robbie

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Jules60
Beginner
550 Views
Message 5 of 8

Re: Missing email body

Hi Robbie 

I’ve just got the bt email app on my mobile phone I just log in through that but I’ve just read there there’s been some problems with the server lots of people’s having the same thing il give it a day or two and see if they load back in it’s so frustrating thanks 

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RobbieMac
Moderator
Moderator
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Message 6 of 8

Re: Missing email body

Thanks @Jules60 

Sorry for the frustration.

If you continue to have this issue let me know and I'll raise to my colleagues.

Cheers,

Robbie

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Jules60
Beginner
525 Views
Message 7 of 8

Re: Missing email body

Thanks Robbie they still missing at the moment some are there but most are not this is all it’s saying on my page it’s affecting my outbound ones too I’ve noticed 

kind regards

julie 

C544CF36-160C-40DB-B4D1-D31BBE9D4CA5.png

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NeilO
Moderator
Moderator
508 Views
Message 8 of 8

Re: Missing email body

@Jules60 Hi Julie, I'll send you a private message so you can get in touch with the moderation team and we'll raise a case with our email experts.

Neil

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