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gazamataz
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Missing email from online email inbox

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Apologies if this is a previously raised question.

I use Outlook 2013 on my PC to deal with emails,  these are stored on my PC,  I also use an android phone which is synced to  BTMAIL.  My problem is that historic emails are continually being deleted from the online inbox and I can now only see emails dating back to 2 September 2019.  Luckily I have the original emails downloaded to my PC but sometimes need to access them on phone or online.

Is there a setting somewhere that will be deleting them  ?  

Can anyone help  ?

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Missing email from online email inbox

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Assuming you are using Outlook set up as a POP3 account you should check in your Outlook settings that the box "Leave emails on the server" is ticked.

If you have Outlook set up as an IMAP account, if you delete the emails in Outlook they will be deleted from the BT servers and will not be available on your phone. 

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gazamataz
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Re: Missing email from online email inbox

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Brilliant thanks that's sorted it , it was set to remove after 14 days .

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